Managed IT and security services
Ongoing plans that keep your technology healthy and protected, plus project work when you need something built, moved or planned.
What I take care of
The day-to-day work that keeps an organization's technology running.
IT support
Help with hardware and software problems, proactive maintenance to prevent downtime, and quick responses when something needs attention.
Monitoring and updates
Every computer is monitored around the clock, patched automatically and supported remotely, so problems get fixed before they interrupt work.
Cybersecurity protection
Email, account and endpoint protection against phishing, stolen passwords, fake invoices and ransomware, plus staff training to spot scams.
Web and DNS protection
Dangerous and inappropriate websites are blocked on every device, whether staff are in the office, at home or on public Wi-Fi.
Network management
Monitoring, maintaining and securing your network, from firewalls to VPNs, so your connections stay safe and reliable.
Data backup
Regular backups in the cloud, and on site where it makes sense, so lost or damaged data can be recovered.
Pick the level of protection you need
Each plan builds on the one before it. You can move up or down as your needs change.
Included in every plan
- 24/7 monitoring and alerting
- Automatic OS and app updates
- DNS web filtering on every device
- Remote help desk support
- Microsoft 365 / Google Workspace user admin
- Regular reports and check-ins
Foundation
Monitoring, updates and maintenance for organizations that already have security covered.
Every plan, plus
- Routine health checks and preventive upkeep
Essentials
Core protection against the most common attacks.
Foundation, plus
- Email and identity protection
- Managed antivirus on every device
- Security awareness and phishing training
- Leaked-password monitoring
- Recommended
Protect
Enterprise-grade protection with a security team watching at all hours.
Essentials, plus
- SentinelOne endpoint detection and response (EDR)
- 24/7 monitoring and response by a dedicated security operations team
Premium
For organizations handling sensitive data or strict insurance requirements.
Protect, plus
- Advanced threat hunting
- Outbound email encryption and data loss prevention
- Forensic investigation after an incident
Backup
Cloud backup for Microsoft 365 mailboxes, OneDrive, SharePoint and Teams, plus workstations and servers where needed. I manage and check it, with regular test restores.
Projects and consulting
When you need something built, moved or planned. Available to plan clients and as standalone projects.
New office and hardware setup
Workstations, printers, phones and network gear chosen, installed and documented, so everything works on day one.
Network and Wi-Fi design
Wired and wireless networks planned for coverage, capacity and security, with guest traffic kept apart from your own.
Cloud migrations and hardening
Moves to Microsoft 365 or Google Workspace without lost mail or files, then locked down with MFA and sensible sharing.
Security gap assessment
A plain-language review of where you're exposed, with a prioritized list of what to fix first.
IT strategy and budgeting
A fractional CTO for organizations without one: a roadmap, a replacement schedule and a budget you can plan around.
Vendor management
I deal with your internet provider, phone company and software vendors, so you don't have to.